Be an early applicantLess than 25 applicants

Company

Cox Automotive Inc. · 5 hours ago

Client Solutions Specialist II (Manheim Express, Albuquerque, NM)

ABQ-SF Metro Area

Full-time

Remote

Entry, Mid Level

$40K/yr - $61K/yr

2+ years exp

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Comp. & Benefits

No H1B

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Responsibilities

Locate, start, move, and inspect vehicles on dealers' lots safely.

Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.

Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)

Inspect and record vehicle equipment and options, including damage and missing or inoperable items.

Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.

Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.

Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.

Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.

Utilize Salesforce for planning, tracking, and reporting.

Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.

Develop and strengthen relationships with dealers over the phone, online, and in-person.

Reviews customers' performance and recommends solutions for improving conversion rate and/or market share.

Partners with sales team in educating and training dealers on Manheim Express products and services.

Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients

Demonstrates professionalism and sincere appreciation for client relationships.

Strive to consistently improve the client experience by providing high levels of customer service.

Generates leads to other Cox Automotive business units.

Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

Performs other duties as assigned by management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Automotive knowledgeAuction experienceCustomer service skillsComputer skillsHandheld documentation devicesBody repair knowledgeMechanical repair knowledgeUnibody familiarityFull-frame familiarityMS OfficeInternet usageConsultative engagementManual dexterity

Required

BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.

Valid driver's license and safe driving record required.

Reliable transportation is required. Mileage reimbursed.

Effective communication (written and verbal) and interpersonal skills required.

Strong technical aptitude.

Must be detail orientated.

Ability to multitask, follow directions and take instruction is required.

Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.

Regularly required to stand, walk, talk, and hear.

Frequently required to crouch, bend, and kneel to look at side or underneath car.

Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage.

Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light).

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Ability to engage customers in a consultative manner.

Solid computer skills, including ability to use Internet and MS Office effectively.

Ability to adapt to and work effectively within a constantly changing environment.

Excellent customer service and problem-solving skills required.

Ability to perform repetitive tasks; manual dexterity.