Sprout · 15 hours ago
Client Success Associate
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Assist Client Success Managers with their accounts by completing tasks such as customer training, onboarding support, creating loads, and monitoring load and asset statuses.
Conduct administrative and clerical work to support accounts, such as document uploads, tracking logs, compiling data from the platform, and collecting details needed to schedule a pickup.
Communicate internally with various departments to schedule, process, and assess various jobs.
Manage smaller sized accounts or programs within large accounts.
Qualification
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Required
Have at least 2-3 years’ experience in customer service and support
Have 2+ years’ experience in ITAD or related IT service industries
Have experience and comfort using Excel
Be highly responsive to customer needs
Be highly organized and detail-oriented
Be able to manage multiple tasks while proactively finding solutions within or outside of our organization
Be an excellent communicator in any medium, specifically in this order: over phone, via email, and in person
Company
Sprout
Sprout discovers a new level of IT Asset Disposition (ITAD) & Electronics Recycling Solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-10-24Private Equity
Leadership Team
Arun Karottu
Co-Founder and CTO
Company data provided by crunchbase
