Jobtest.org ยท 4 days ago
Client Success Coach
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $150K/yr
5+ years exp
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Responsibilities
Expert Matchmaking: Utilize your high EQ to build strong relationships with clients, deeply understanding their aspirations and challenges. Act as an expert at connecting people, matching clients with the best-suited coaches based on their unique needs and goals.
Sales & Conversion: Leverage your sales expertise to engage prospective clients, guiding them from initial consultation to a successful subscription. Use consultative selling techniques to highlight the value of our services and drive conversions.
Client Relationship Management: Serve as the first point of contact for clients, managing relationships with empathy and professionalism. Ensure a seamless and positive handoff to the coaching team, maintaining client satisfaction throughout the process.
Quality Assurance: Monitor the client experience, implementing quality assurance practices to ensure every interaction is meaningful and effective. Gather and analyze feedback to continually improve our matchmaking process.
Video Communication: Be comfortable and charismatic in front of the camera, creating engaging video content that educates, inspires, and connects with clients as part of our outreach and engagement efforts.
Collaboration: Partner closely with the growth team to provide client insights that enhance our marketing strategies and client acquisition efforts. Share feedback and ideas to drive continuous improvement across the organization.
Qualification
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Required
A minimum of 5 years of experience in sales, business ownership, client success, or related roles with a strong track record of converting leads and building lasting client relationships.
Exceptional emotional intelligence (EQ), communication, and interpersonal skills with the ability to connect deeply with clients and understand their needs.
Proven ability to act as an expert matchmaker, connecting clients with suitable coaches or services.
Experience in quality assurance or customer success roles focused on enhancing client satisfaction.
Confidence and charisma in front of the camera, with experience creating engaging video content.
A client-centric approach with the ability to drive sales and ensure client satisfaction.
Preferred
Prior experience owning your own business or working in sales is highly preferred.
A Bachelor's degree in counseling, psychology, human resources, business, or a related field is preferred.
Former experience as a recruiter or in a sales role is a significant plus.
Company
Jobtest.org
Jobtest.org helps people make informed decisions about their careers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
