Alarm.com · 20 hours ago
Client Success Coordinator - West
United States
Full-time
Remote
Entry Level
$65K/yr - $75K/yr
1+ years exp
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Responsibilities
Ensure day-to-day program operations for your region are seamless and client goals and needs are top of mind for the organization.
Support the Client Success team in managing internal expectations as well as those of clients.
Prioritize program tasks using business judgment to balance internal objectives with client goals.
Serve as the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues.
Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation.
Review ongoing needs and provide timely solutions and recommendations to help achieve program success.
Assist in analyzing and presenting key results, and delivering nuanced technical and data-driven messages to clients.
Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success.
Foster a deep understanding of the product, service offerings, and functionality.
Provide administrative support to the Client Success team, including preparing reports, and maintaining documentation.
Assist in troubleshooting and resolving operational challenges.
Other duties as assigned.
Qualification
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Required
Bachelors degree or equivalent education/experience
1-3 years of professional experience in technology services, customer success, or a related field.
Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner.
Demonstrated success in a support role, preferably within a client-facing environment.
Strong organizational and project management skills with the ability to multitask, hit deadlines, and think through risk and dependencies.
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets.
Ability to build trust and outstanding client and partner relationships.
Experience collaborating with cross-functional teams to the benefit of the client and long-term vision of the organization.
Good judgment in a business context.
Experience working with a team in a fast-paced work environment.
Willing and available to be on call for after-hours emergency client escalations when needed.
Preferred
Experience working in or with renewable energy, utilities, and grid services or adjacent industries is a plus.
Company
Alarm.com
Alarm.com is provides home and business security solutions based on wireless, web and mobile technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$588MKey Investors
TCVABS Capital Partners
2024-05-29Post Ipo Debt· $425M
2015-07-03IPO
2012-07-24Series B· $136M
Leadership Team
Stephen Trundle
President & Chief Executive Officer
Alison Slavin
Co-Founder and SVP Creation Lab
Recent News
2024-12-03
Google Patent
2024-12-03
Google Patent
2024-12-03
Company data provided by crunchbase
