EnergyHub · 15 hours ago
Client Success Coordinator - West
Brooklyn, NY
Full-time
Remote
Entry Level
$65K/yr - $75K/yr
1+ years exp
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Responsibilities
Ensure day-to-day program operations for your region are seamless and client goals and needs are top of mind for the organization.
Support the Client Success team in managing internal expectations as well as those of clients.
Prioritize program tasks using business judgment to balance internal objectives with client goals.
Serve as the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues.
Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation.
Review ongoing needs and provide timely solutions and recommendations to help achieve program success.
Assist in analyzing and presenting key results, and delivering nuanced technical and data-driven messages to clients.
Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success.
Foster a deep understanding of the product, service offerings, and functionality.
Provide administrative support to the Client Success team, including preparing reports, and maintaining documentation.
Assist in troubleshooting and resolving operational challenges.
Other duties as assigned.
Qualification
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Required
Bachelors degree or equivalent education/experience
1-3 years of professional experience in technology services, customer success, or a related field.
Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner.
Demonstrated success in a support role, preferably within a client-facing environment.
Strong organizational and project management skills with the ability to multitask, hit deadlines, and think through risk and dependencies.
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets.
Ability to build trust and outstanding client and partner relationships.
Experience collaborating with cross-functional teams to the benefit of the client and long-term vision of the organization.
Good judgment in a business context.
Experience working with a team in a fast-paced work environment.
Willing and available to be on call for after-hours emergency client escalations when needed.
Preferred
Experience working in or with renewable energy, utilities, and grid services or adjacent industries is a plus.
Benefits
100% paid medical for employees
401(k) with employer match
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program
Company
EnergyHub
EnergyHub is a producer of energy management tools that improve the relationship between consumers and utilities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.09MKey Investors
California Energy Commission
2024-06-12Grant
2013-05-10Acquired
2012-12-03Debt Financing· $0.5M
Leadership Team
Seth Frader-Thompson
Co-founder and President
Melinda Caric
Quality Assurance Manager
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