Altera Digital Health · 1 day ago
Client Success Executive-DB Motion
Remote - US
Full-time
Remote
Mid Level
$70K/yr - $80K/yr
0+ years exp
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Responsibilities
Serves as the client’s primary advocate within Altera and as a trusted advisor.
Develops and nurtures C-suite relationships.
Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
Identifies and communicates how Altera can drive more value to the clients we serve.
Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
Serves as the primary Executive escalation point.
Explores and identifies additional revenue opportunities with clients.
Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.
Executes client facing semi-annual Strategic Operational Plans.
Ensure through personal and organization actions, demonstrate that we care and have an appreciation for the patients that our clients serve.
Continue to raise the question of how we bring more value to the table through the combination of deep knowledge of the client's environment and our solutions and services.
Develop and share strategic insights that demonstrate that we heard the client and are taking action.
Look for quick wins that allow our client to be viewed well by their internal clients.
Maintains internal client updates using Client 360 and/or required reporting mechanisms.
Ensures oversight, visibility, and tactical coordination of complex Altera Services Initiatives.
Delivers client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and Major Incidences.
Ensures client regulatory preparedness as it relates to Altera solutions.
Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
Identifies and grows reference accounts, including sharing client success stories and outcomes improvements.
Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests.
Facilitates complex discussions on the resolution of non-disputed A/R issues where Altera finance is unable to make forward progress using normal processes.
Facilitates and drives collaborations of client and Altera teams to ensure alignment and agreement to goals and strategic initiatives.
Additional responsibilities as required.
Qualification
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Required
Bachelor's Degree Preferred
0 – 10+ years Relevant work experience.
0 - 7+ years Healthcare client account management experience: able to build and maintain strong client relationships to ensure satisfaction and retention.
0 - 7+ years Strong understanding of healthcare industry practices and trends including technical knowledge of healthcare software systems and applications.
0 - 7+ years Flexible and adaptable; experienced at managing diverse client situations.
0 - 7+ years Excellent communication, problem-solving, analytical, and interpersonal skills to engage with clients and address their needs.
Strategic Thinking / Thought Leadership
Client Health Awareness & Management
Client Advocacy
Altera Market and Product Awareness
Client Expectations Management
Analytical Proficiency
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
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