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Overview

Company

Original Job Post

Firegang Dental Marketing · 2 days ago

Client Success Management Support

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Create client reports using NinjaCat.

Identify and report elements that may need further research by the CSM (e.g., web form errors, duplicate FB/bright local/GMB entries, unique results).

Assist in identifying and implementing process improvements.

Conduct competitor analysis for clients.

Monitor the client support email account.

Reply to basic inquiries, submit tickets to other departments through Teamwork Desk, or escalate issues to the Team Lead.

Send out performance reports.

Collaborate with clients to verify citations as assigned by the Client Performance Team.

Identify and log risks due to excessive client delays during citation verification (as outlined in Teamwork help documents) into the client Teamwork Risk tracking system.

Deliver Client Performance Reports to the CSM 3 days before the scheduled update call.

Maintain accurate data within Teamwork Projects, document routine updates, and complete assigned tasks by the due date.

Qualification

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Client ReportingProcess ImprovementCompetitor AnalysisEmail ManagementTicketing SystemsPerformance ReportingRisk ManagementData ManagementDigital MarketingCallRailCRM Softwares

Required

Create client reports using NinjaCat

Identify and report elements that may need further research by the CSM (e.g., web form errors, duplicate FB/bright local/GMB entries, unique results)

Assist in identifying and implementing process improvements

Conduct competitor analysis for clients

Monitor the client support email account

Reply to basic inquiries, submit tickets to other departments through Teamwork Desk, or escalate issues to the Team Lead

Send out performance reports

Collaborate with clients to verify citations as assigned by the Client Performance Team

Identify and log risks due to excessive client delays during citation verification (as outlined in Teamwork help documents) into the client Teamwork Risk tracking system

Client Performance Reports: Delivered to the CSM 3 days before the scheduled update call

Data Integrity: Maintain accurate data within Teamwork Projects, document routine updates, and complete assigned tasks by the due date