Bazaarvoice · 4 hours ago
Client Success Manager, Enterprise
Remote, United States
Full-time
Remote
Senior Level
$90K/yr - $100K/yr
5+ years exp
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Responsibilities
Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
Observe and track trends across portfolio to develop best practices
Deliver quarterly business reviews to executive buyers and senior stakeholders
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Qualification
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Required
5+ years in an entry level account management or client-facing role
Skillful in time management, organizational systems, and prioritization
Skillful at presenting to executive and senior stakeholders
Sufficient in meeting deadlines and expectations with minimal supervision
Intermediate experience with Microsoft Office and Google suites
Confident and solid written and verbal communication
Comfortable communicating across multiple methods with both known and unknown points of contact
Curious mindset and strong desire to learn
Preferred
Experience with organic and paid social a plus, but not required
Experience with influencer marketing a plus, but not required
Experience with Gainsight a plus, but not required
Benefits
Annual bonus
Other great benefits
Company
Bazaarvoice
Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.
1,001-5,000 employees
H1B Sponsorship
Bazaarvoice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$130.55MKey Investors
Battery VenturesAustin Ventures
2021-03-26Acquired· undefined
2012-11-16Post Ipo Equity· $6.71M
2012-06-25Post Ipo Equity· $103.94M
Leadership Team
Ken Hashman
Chief Financial Officer
Mark Drosos
SVP Worldwide Sales - Channels & Ecosystem Alliances
Recent News
2024-11-21
Company data provided by crunchbase
