Vida Health · 1 day ago

Client Success Manager (Health Plans/PBM)

United States

Full-time

Remote

Mid, Senior Level

$130K/yr - $160K/yr

5+ years exp

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Responsibilities

Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey

Own end-to-end client relationships from planning, launch, ongoing management and renewal

Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team

Understand priorities among clients and key stakeholders as well as up-sell opportunities

Present analysis & make strategic recommendations to leadership

Co-create the marketing and engagement playbook for Vida’s client profiles

Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client

Qualification

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Account ManagementCustomer SuccessData AnalysisHealthcare KnowledgeProject ManagementWeb TechnologiesMobile TechnologiesPowerPointExcelRelationship Building

Required

5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background

Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry

Familiarity with key healthcare administration/payer processes

Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement

Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams

Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership

Ability to develop and maintain leadership level relationships internally and externally

Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality

Must be comfortable with navigating ambiguity and have the ability to strategically prioritize

Must be very organized and a team player

Proficient in the use of web and mobile technologies, powerpoint and excel

Passionate about Vida’s mission

Bachelor’s Degree at minimum