Terakeet · 7 hours ago
Client Success Manager - Digital Marketing
United States
Full-time
Remote
Mid Level
$60K/yr - $91K/yr
4+ years exp
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Responsibilities
Serves as account owner and provides mature, thoughtful and reasonable leadership to both the client and internal stakeholders to ensure the on-going success of your book of business
Develops strong client relationships and serves in the role of trusted advisor to our clients
Identify and mitigate churn risk across client portfolio to ensure company gross retention rates are achieved
Maintains monthly recurring revenue for our clients by employing proven strategies which drive product adoption and expansion
Responsible for the profitability and financial stability of a client portfolio, managing the margin of each account in alignment or improvement upon margin of the original SOW
Quarterbacks internal and external initiatives through cross-functional partnerships with strategic teams which directly impacts overall client success and drives client growth
Ensures client reference-ability and overall satisfaction level is met or exceeded
Contributes to the team culture of growth and innovation
Qualification
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Required
4+ years of professional experience in a related role
Enterprise-ready, solution-oriented mindset to understand and solve complex client issues
Excellent presentation skills – from small to large audiences
Strong communication skills – written and verbal – with understanding of situational best practices
Highly organized with the ability to effectively manage multiple tasks and competing priorities
Ability to lead, manage and influence both internal team and client relationships to achieve successful outcomes
Driven by personal, team and company achievement with a commitment to excellence
Possess that rare blend of technical and business acumen wrapped in a strong client-centric mentality
Strong analytical, and problem-solving skills with the ability to develop quick and accurate situational awareness
Proven track record of success with a verifiable history of exceeding retention goals
Experience and comfort interacting with and influencing C-level executives
Preferred
Experience in SEO and Agency, Digital Marketing preferred
Bachelor's Degree in Marketing, Advertising, Communications, PR or Business is preferred or equivalent work experience
Company
Terakeet
The preferred owned asset optimization (OAO) partner for Fortune 500 brands seeking meaningful customer connections and business growth.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Danial
Co-Founder & Chief Technology Officer
C. David Minifie
Chief Marketing Officer
Recent News
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