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Company

Storable · 2 days ago

Client Success Manager - Marine Division

United States

Full-time

Remote

Entry, Mid Level

$67K/yr - $89K/yr

1+ years exp

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Facility ManagementInformation Technology

No H1B

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Responsibilities

Develop client relationships that promote retention and loyalty within the SMB and MM account portfolio.

Accountable for post-implementation client management and driving account growth through sharing best practices and training to ensure optimal product adoption and utilization.

Serve as a trusted advisor for our clients and be an expert in the Marine Division solutions.

Collaborate with internal subject matter experts to resolve product issues and ensure clients are happy with the outcome.

Create account documentation for all client interactions in Salesforce, designated Client Success Platform, and ticketing/tracking systems.

Keep clients informed of product roadmap and releases, and advise how new features are relevant to maximize product usage.

Identify and forecast risk; create, maintain and manage mitigation strategies and clearly communicate needs from the organization to fulfill mitigation plans.

Serve as an internal advocate and client liaison throughout the entire client life cycle and communicate feedback to internal teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client managementCloud/SaaS experienceSalesforceAccount growth strategiesDocumentation skills

Required

1-3 years of client-facing account management or business development experience in Cloud / SaaS-based platforms.

Organized, detail-oriented, and able to manage 50+ clients at once.

Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.

Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

Adaptable to changing environments and processes.

Willing to travel periodically based on client and business needs.

Bachelor’s degree.

All applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.

401(k) match after 60 days, 100% vested after 1 year

Employer contribution to your HSA, plus a HRA to help offset your deductible.

Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!

Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.

Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.

Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.

We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.

Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.

Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.

’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.

Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.

Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.

Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered.

Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.

We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals.

We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors.

Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making.

Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply.