Altrata · 4 hours ago
Client Success Manager - Professional Services
New York, NY
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Engage with clients in a consultative and consistent manner (e.g. quarterly business reviews, success plans, roadmap presentations, and product training)
Nurture relationships within your portfolio of strategic customers
By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation
Analyze product usage data proactively to take necessary actions to improve product adoption and reduce churn
Co-creating impact plans with the Account Manager with definite success metrics and engagement strategies
Evangelize and guide customers to implement improvements
Develop creative solutions in collaboration with your Account Manager to discover opportunities for growth and drive net expansion
Qualification
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Required
You have extensive experience presenting and building relationships with senior management and executive stakeholders
You are all about phenomenal customer service and strive always to provide an extraordinary client experience
You absolutely love to work collaboratively to problem-solve and to help others
You enjoy working in fast-paced environments
You have a thirst for product knowledge and can provide subject matter expertise on the usage and functionality of our product applications and tools
You are a person who listens to the needs of your clients and works with them to show how our solutions can help meet our client’s goals
You are an inspiring leader who is willing to work collaboratively with the team to achieve results for clients
Industry: You currently are working in, or have previous experience in the Professional Services — Consulting or Legal sector
You currently are working in, or have previous experience supporting large global enterprise customers
Strong analytical skills with experience leveraging data and insights to build business cases
Self-starter with a strong understanding of project management practices
Strong communication, presentation, and influencing skills
Team player with a customer-centric mindset
Organized and disciplined around setting success measures and KPIs
Preferred
Extensive experience providing SAAS product support preferred
4-5 years’ experience in a customer success or application support role preferred
Experience with Salesforce, Groove, Aha or FreshDesk is a big plus
Company
Altrata
Altrata provides intelligence on the people who are most impactful to our clients’ success.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Alster
Chief Executive Officer
Recent News
2024-05-23
2024-04-24
2024-04-07
Company data provided by crunchbase
