Modern Health · 1 day ago

Client Success Manager - West

Denver, CO

Full-time

Remote

Mid, Senior Level

$134K/yr - $175K/yr

5+ years exp

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Responsibilities

Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers

Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants

Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings

Convert these clients into Modern Health champions, leveraging their success for references and case studies

Strategically uses data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership

Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk

Drive success in tangible metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)

Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementData analysisB2B sales experienceStrategic consultingHealthcare benefits knowledgeCross-functional collaboration

Required

5+ years' experience managing relationships or selling to HR leaders or clients within the B2B tech. Learning & development, and/or employer benefit space preferred

Strong interpersonal, relationship-building and listening skills, and a proven track record of success with strategic accounts

Ability to leverage data, storytelling and make actionable recommendations

Engaging presentation skills, and a desire to lead projects with high visibility

Excitement for tackling and building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement

The flexibility and agility to work cross-functionally in a fast-paced environment with a sense of urgency and demonstrated initiative and independence

A sincere interest in and empathy for your clients and co-workers

Passion for our mission and understanding of the healthcare/benefits space

Intellectually curious and a fast learner

Ability to influence functional projects and advise leadership regularly