200+ applicants
Aspire Software · 2 days ago
Client Success Manager
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Leverage deep business and industry knowledge to partner with clients.
Establish and improve relationships with clients through proactive communication.
Serve as the account/relationship manager for approximately 50-100 clients.
Create success plans for clients and provide recommendations.
Develop case studies, KPIs, and metrics related to client success.
Work cross functionally with internal teams to ensure client transition.
Provide feedback to the product team on new features.
Identify opportunities to sell additional services to clients.
Leverage client relationships as needed for prospect references.
Qualification
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Required
Bachelor’s Degree in business or related field.
Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)
Preferred
Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments.
Experience with CRM platforms (i.e. Salesforce, HubSpot)
Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.
Benefits
Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly rewards
Company-paid medical, dental, and vision
FSA and HSA
401k match
Telehealth options
Headspace membership
Galileo membership
One Medical membership
Ginger membership
Parental leave and support
Up to $20k in adoption reimbursement
Maternity support through Maven Maternity
Breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
Aspire Software
Aspire Software develops business management software for landscaping, snow and ice management, and construction businesses.
51-200 employees
H1B Sponsorship
Aspire Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (38)
2022 (67)
2021 (57)
2020 (90)
Funding
Current Stage
Early StageTotal Funding
$0.8M2021-06-30Acquired· by ServiceTitan
2019-03-07Series A· Undisclosed
2014-09-03Seed· $0.8M
Leadership Team
Kevin Haar
Vice President Sales
Dan Blake
Chief Product and Technology Officer
Recent News
Company data provided by crunchbase
