200+ applicants

Company

ButterflyMX · 2 days ago

Client Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Real EstateSecurity

Growth Opportunities

No H1B

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Responsibilities

Own the entire client relationship lifecycle from onboarding to ongoing support. This role requires strong communication, organization, and collaboration across property managers, end-users, technical support, other departments with ButterflyMX, and low-voltage installers.

Articulate the value proposition of the ButterflyMX intercom system to new property management representatives and their tenants

Develop a strong understanding of our software and hardware products and be able to communicate complex technical situations in a client-friendly way

Proactively and efficiently resolve customer inquiries using multiple channels of communication: phone, email, and ticketing platforms such as ServiceCloud or Vitally

Partner with the ButterflyMX Sales and Support teams as the lead client contact to identify, address, and resolve or escalate issues

Maintain and update property management contact(s) for billing, training, installations and support in SalesForce and Vitally

Proactively identify accounts risks and develop mitigation plans to resolve

Work cross-functionally with Product and Engineering teams to support new product launches and drive customer issues to resolution. Participate in testing new and updated features and provide feedback.

Work with the ButterflyMX management team to deepen relationships, understand long term client needs, and renew business

Work closely with internal teams to advocate for clients and share knowledge across the organization

Collaborate effectively across all teams, creating an atmosphere of trust and open communication

Qualification

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Customer SuccessOperations Experience

Required

3+ years in a Customer Success, Customer Relationship, Operations experience

Exceptional communication and interpersonal skills

Quick learner with an intuitive mindset and excellent problem-solving skills

Analytical capabilities needed to understand client needs and develop relevant account strategies

Highly motivated self-starter who works effectively in a team-based environment as well as independently

Desire and flexibility to learn and grow in a fast pace and growing environment

You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through for both internal and external stakeholders.

Bachelor's degree required

Benefits

Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1

Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1

401(k) plan with a match

13 paid holidays and 25 days of PTO

Paid Family Leave

Employee Assistance Program

Quarterly self-care stipends

HealthAdvocacy Program

Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance

Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product