CQL · 2 days ago

Client Success Manager

United States

Full-time

Remote

Senior Level

6+ years exp

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ComputerE-Commerce

Hiring Manager

Elizabeth Rogers MSHR, SPHR®

Insider Connection @CQL

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Focus on client retention through client satisfaction and engagement — navigate CQL delivery teams and organization to ensure successful delivery of programs — escalate and resolve as needed

Responsible for achieving or exceeding quota from existing client relationships within assigned accounts

Empowered and expected to operate as a client advocate traversing CQL to ensure successful client engagements and long-term relationships

Position CQL with our clients and prospects as the leading digital commerce agency with our chosen platform partners and offer portfolio

Source, qualify and drive the pursuit process for qualified opportunities that leverage CQL’s core capabilities, with emphasis on cross and upsell opportunities in addition to renewals and expansion

Expert at articulating CQL’s full offer portfolio and differentiators to increase client acceptance and win rates

Align with platform partner AM’s to drive deeper client relationships and bi-directional leads resulting in additional sales for CQL

Apply concept of driving client business value to existing account relationships – know and be engaged in the client’s business

Drive the sales and pursuit process for assigned clients from inception through qualification, scoping, presentations, close planning and execution

Achieve or exceed 90% client retention and reference-ability rate

Qualification

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SFCCShopifyBigCommerceECommerceAccount Management