FinMkt · 2 days ago

Client Success Manager

New York, NY

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Educate merchants on the flexibility and capabilities of the platforms and products to encourage their continued use of our platform.

Develop client relationships to expedite the consumer application process and promote merchant loyalty and retention.

Provide timely merchant support to develop loyalty and ensure a great customer experience.

Communicate with technical staff and facilitate rigorous troubleshooting, exhibiting a sense of urgency towards meeting client requests. Take direction from department leadership to maximize the efforts of the entire Client Success Team.

Drive volume within an assigned merchant portfolio by promoting FinMkt’s solutions with both established and underperforming merchants. Draft proposals of how to re engage dormant merchants.

Promote a team mindset with pride for the values associated with FinMkt and the FinMkt Gateway technology.

Willing to roll up sleeves to understand and refine our client success and accounts management processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Service ExperienceRelationship ManagementLive Chat ExperienceIntercomJiraSolutions-based Selling

Required

live chat experience.

Collaborate effectively in a cross-functional team environment.

Be self-directed and self-motivated with demonstrated experience in providing ideas and solutions to further business understanding.

Be highly organized and proactive in both written and verbal communication including: full ticket ownership, following up to ensure the issues are resolved in their entirety and to the satisfaction of our vendors and clients, etc.

Effectively and clearly communicate instructions to others, summarize and articulate issues and clearly propose solutions.

Properly handle sensitive information with the highest degree of integrity and confidentiality.

Identify problems and provide compelling solutions to a variety of merchant needs. Provide white glove client service and support for all tasks- no question is too small and no problem is too big for exceptional service!

Possess a keen understanding of solutions-based selling to support data-driven decisions.

Demonstrate a high degree of personal and professional integrity – consistency, trustworthiness, honesty and fairness in dealing with clients and the internal FinMkt team communications.

Preferred

BA/BS/MS degree in business, communications or a related discipline.

2+ years of relationship management experience, ideally within the financing or payments space. Regardless, this candidate must possess a technical aptitude and ability to learn software programs and FinMkt’s products inside and out in order to provide technical support to merchants as well as provide training on products.

experience with Intercom and Jira.