First Arriving · 5 days ago

Client Success Manager

Ashland, VA

Full-time

Remote

Entry Level

$45K/yr - $60K/yr

1+ years exp

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Responsibilities

Manage post-sale initial on-boarding, with a hands-on approach to platform setup and a focus on making the process as easy as possible for the client

Lead client calls and gather requirements for product implementations

Guide the customer through the implementation process and improve retention with training and check-in calls

Be well versed in the product and application integrations to inform and train clients

Collaborate with the Sales, Development, and Marketing teams on a regular basis

Advocate customer needs and lead issue resolution cross-departmentally

Collaborate with Director of Marketing Technology to optimize processes and improve our products based on client feedback

Assist with managing post-implementation support

Qualification

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Customer facing experienceProject managementTechnical resourcesClient relationship buildingTechnological conceptsBusiness conceptsBasecampHubSpotSalesforceFreshDeskSupport/ticketing platforms