200+ applicants

Company

Hinge Health · 2 days ago

Client Success Manager

United States

Full-time

Remote

Mid Level

$87K/yr - $130K/yr

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Health CareMedical

H1B Sponsor Likely

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Responsibilities

Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients

Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores)

Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests

Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data storytellingProduct KnowledgeStrategic influenceRelationship-buildingData integration proficiencyAdvanced ExcelManages ComplexityThink long-termHigh-growth company experienceEmployee benefitsDigital health knowledgeStartup work environmentCommunicate effectively

Required

Able to build relationships at all levels as a trusted & respected thought-partner

Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions.

Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients.

Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships.

Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Able to ask the right questions to accurately analyze situations, acquire data and uncover root causes to difficult problems.

Able to communicate with internal and external stakeholders in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids.

Does not sacrifice long-term value for short term results.

Preferred

Experience at a high-growth company and understand the associated challenges

Have an understanding of employee benefits, digital health, and the startup work environment

Data integration proficiency, advanced Excel knowledge and skills

Benefits

Comprehensive medical, dental, and vision coverage

Gender-affirming care

Tools for family and fertility planning

Travel reimbursements if healthcare isn’t available where you live

Traditional or Roth 401k retirement plan options which include a 2% company match

Modern life stipends

Company

Hinge Health

Glassdoor

3.7

Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.

Founded in 2015

San Francisco, California, USA

1,001-5,000 employees

http://hingehealth.com

H1B Sponsorship

Hinge Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (24)

2021 (17)

2020 (5)