200+ applicants
Symetri USA · 2 days ago
Client Success Manager
United States
Full-time
Remote
Mid Level
Wonder how qualified you are to the job?
Maximize your interview chancesSoftware
Insider Connection @Symetri USA
Responsibilities
CSM Strengthens relationships with clients
Actively engage across the organization to understand needs, initiatives, business goals, Understanding business goals requires connecting with the C-suite, Studio leads, Project Managers etc.
Foster trust
Educates clients on what is possible. Ensures the client understands all that Symetri can bring to the table to ensure the customer's success.
Works with all parts of client organization to Identify opportunities to work together to improve the client's business (NRRR growth)
Facilitate meetings between client and internal groups (sales, support, etc )
Check-in to ensure engagements are having the desired effect
Case Studies
Work with client and internal Marketing teams to identify opportunities to create and co-market material to strengthen/enhance the client's profile
Strategic Thinker, Technical Experience and Business Acumen
Understand underlying industry
Business conversations and insights with executive level
Project optimization with Project Managers
IT infrastructure and bottlenecks
Know competitors/competitive threats
Client Retention
Must ensure that Premium clients maintain and grow our partnership
Tracking/Analyzing Metrics
Monitor client engagement metrics
Use data to gain insights into client interactions (conversation, support, etc ) and adapt strategies or initiate new ones
Client Referrals
CSM 'owns' the strategic level relationships
Sales will maintain day-to-day relationship with software manager and be the main liaison between Symetri and the company for software needs
Will work with consulting to ensure optimum workflows through best practices and the efficient use of technology
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Strengthen relationships with clients
Actively engage across the organization to understand needs, initiatives, business goals
Foster trust
Educate clients on what is possible
Identify opportunities to work together to improve the client's business
Facilitate meetings between client and internal groups
Check-in to ensure engagements are having the desired effect
Work with client and internal Marketing teams to identify opportunities to create and co-market material
Understand underlying industry
Business conversations and insights with executive level
Project optimization with Project Managers
IT infrastructure and bottlenecks
Know competitors/competitive threats
Client Retention
Ensure that Premium clients maintain and grow the partnership
Tracking/Analyzing Metrics
Monitor client engagement metrics
Use data to gain insights into client interactions and adapt strategies
Client Referrals
CSM 'owns' the strategic level relationships
Sales will maintain day-to-day relationship with software manager and be the main liaison between Symetri and the company for software needs
Work with consulting to ensure optimum workflows through best practices and the efficient use of technology
Preferred
Strategic Thinker
Technical Experience
Business Acumen
Case Studies
Symetri Client Success Manager KPI's
NRRR
Retention
QBR's
Activity (meetings, lunches, dinners, events)
Depth of knowledge of each customer
Number of relationships within each customer
Benefits
Aetna Medical with company funded HRA or HSA
Ameritas Dental
EyeMed Vision
Health and Dependent Care Flexible Spending Accounts
Commuter Spending Account options
Company paid Life, STD and LTD insurances
401K and Profit Sharing Plan with 35% match
Generous paid time off and sick time policies
Company
Symetri USA
What do some of the world’s largest projects have in common? Symetri USA (formerly Microdesk) as their partner.
Founded in 1994
201-500 employees
H1B Sponsorship
Symetri USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (7)
2021 (7)
2020 (9)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-01Acquired· by Symetri
Leadership Team
Robin Adams
Co-Founder and Principal
Recent News
AEC Magazine
2023-12-22
2023-12-22
AEC Magazine
2023-12-22
Company data provided by crunchbase
