PatientNow · 3 days ago

Client Success Manager

United States

Full-time

Remote

Mid Level

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AssociationHealth Care

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Responsibilities

Manage a series of personal and automated touchpoints and to drive ongoing customer experiences

Manage a diverse customer portfolio, and build strong relationships with customers across their portfolio

Promote and deliver best practice content and guidance to assigned customer portfolio

Engage in team-wide training exercises, leading by example with a growth mindset

Identify at-risk customer segment and execute customer save strategies

Align with the Customer Experience organization initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities

Conduct business reviews through scheduled and proactive phone outreach

Document customer engagement through ChurnZero and Salesforce, maintaining account data to effectively manage your book of business

Stay current with PatientNow software and the industry

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Success ManagementChurnZeroEMR SoftwarePractice Management SoftwareEffective Discovery Skills