Proactive Marketing, Inc. ยท 2 days ago
Client Success Manager
United States
Full-time
Remote
Entry Level
$45K/yr - $70K/yr
1+ years exp
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Responsibilities
Managing a book of clients, serving as their sole point of contact via text, call, and email
Helping clients succeed with our system and reach established goals.
Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
Using the company core values to guide independent decisions about client accounts
Continually innovating new methods to improve client experience and retention
Managing the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding calls
Utilizing Slack for communication with the team
Upselling clients on relevant products
Collecting client feedback and passing it along to the team to drive constant improvement and innovation
Admin tasks will evolve over time as trust is built and you will be given more work
Qualification
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Required
Most important is a positive attitude - you see client dissatisfaction as an opportunity, not a burden
Excellent Communicator - Strong interpersonal, verbal, and written communication skills in English. This is a must
Self-starter - you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision
Driven, competitive, and confident with coaching others and setting expectations
Strong attention-to-detail, time-management, and organizational skills
At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
Ability to multitask and prioritize under ever-changing needs and schedules
Proven project management skills with an emphasis on quality control
Coachable - you are willing to participate in ongoing training and constantly push yourself to get better and better
Team player - you are able to collaborate with a small team, ask for help when needed, and delegate tasks
Proactive - you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire
1+ years of customer service experience
Preferred
Previous experience with remote working software preferred, including Asana, Monday, Slack, Zoom, etc
Direct Response Marketing experience, highly preferred
Benefits
Remote position (work from anywhere in the world)
Access to world-class training and education in advertising/marketing
Constant investment in personal development
Paid vacations once per year
Paid time off
Company
Proactive Marketing, Inc.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Mary Lee-Wlodek
Founder & President
Company data provided by crunchbase
