StackAdapt · 5 hours ago
Client Success Manager
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Act as the primary point of contact for Self-Serve clients on any questions related to the StackAdapt platform
Support clients to ensure the successful delivery of their programmatic campaigns
Work collaboratively with our Sales and internal teams to provide data, insights, and surface questions that help inform our thinking about how to improve our product and services, as well as develop new features, products, and support for our customers
Develop innovative solutions to resolve problems at scale
Take the initiative to retain and grow high-potential customers
Search and analyze data sources to provide insights on product usage
Resolve application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Assist in the creation of Support documentation for frequently experienced challenges
Resolve various business and technical incidents, related to the StackAdapt platform including escalating to other technical teams
Take initiative on tickets that can be completed without Development team assistance
Qualification
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Required
Intermediate to advanced knowledge/experience in Digital Advertising
1+ years of client-facing experience, experience with internal service desks is a bonus
1-2 years of experience in a function related to technical business analysis, data analysis, or business or technical support
Experience identifying root causes of technical issues and addressing potentially complex problems/questions
Exceptional communication, critical thinking, and analytical skills
Meticulous attention to detail and proven ability to manage multiple, competing priorities simultaneously
Experience providing training and explaining concepts to others who have different levels of knowledge in the space
Preferred
Digital IAB Certification
Google Analytics Certified
Experience working with complex databases
Familiar with APIs and web app integration services
Experience with CMS systems (WordPress, Shopify, Hubspot)
Experience with Google Tag Manager (GTM), DoubleClick Campaign Manager, Google Analytics, or tracking platform skills
Benefits
Highly competitive salary + commission structure
RRSP/401K matching
3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
Access to a comprehensive mental health care platform
Health benefits from day one of employment
Work from home reimbursements
Optional global WeWork membership for those who want a change from their home office
Robust training and onboarding program
Coverage and support of personal development initiatives (conferences, courses, etc)
Access to StackAdapt programmatic courses and certifications to support continuous learning
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Our social and team events!
Company
StackAdapt
StackAdapt is a multi-channel programmatic advertising platform, offering native, display, video, CTV and audio ad buying.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$1.61M2016-01-28Series A· $0.71M
2014-09-25Seed· $0.9M
Leadership Team
Vitaly Pecherskiy
CEO and co-founder
Yang Han
CTO and Co-Founder
Recent News
2024-05-24
2024-05-24
Company data provided by crunchbase
