Stateside · 1 day ago
Client Success Manager
San Francisco Bay Area
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesDigital MarketingInternet
No H1B
Hiring Manager
Mariel Avalos (She/Her)
Insider Connection @Stateside
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Responsibilities
Client Advocacy : Serve as the main point of contact for clients, building strong relationships and ensuring their ongoing satisfaction with our solutions.
Client Onboarding & Support : Guide clients through the onboarding process, ensuring they understand how to fully utilize our products and services to meet their goals.
Proactive Relationship Management : Regularly check in with clients to ensure their needs are being met, address any concerns, and identify opportunities to improve their experience.
Strategic Guidance : Collaborate with clients to define their objectives and success metrics, offering tailored advice and strategic recommendations to help them achieve their goals.
Client Retention & Growth : Focus on building long-term relationships, ensuring client retention, and identifying opportunities to expand service offerings or enhance the client's experience.
Cross-Functional Collaboration : Work closely with sales, marketing, and product teams to ensure that client feedback and needs are communicated and addressed, ensuring clients receive the best solutions.
Problem Resolution : Quickly and efficiently resolve any issues or concerns that arise, ensuring a smooth client experience and preventing potential disruptions.
Client Reporting & Metrics : Track key client metrics, including satisfaction and retention, and report regularly on client success, identifying areas for improvement.
Feedback Loop : Gather client feedback, share insights with internal teams, and assist in the continuous improvement of our products and services to meet client needs.
Qualification
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Required
Bachelor’s Degree in Business, Communication, or a related field.
3+ years of experience in client success, account management, or customer service, preferably in a B2B environment.
Proven experience managing client relationships and improving customer satisfaction.
Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
A passion for helping clients succeed and solving problems.
Highly organized with the ability to manage multiple clients and priorities simultaneously.
Strong analytical skills with the ability to track and act on client feedback and data.
Experience using CRM tools and client success platforms is a plus.
Ability to collaborate effectively with internal teams to deliver the best client experience.
A solution-oriented mindset with the ability to navigate challenges and deliver value in a fast-paced environment.
Occasional travel to client sites (valid visa required).
Company
Stateside
We build exceptional digital teams by sourcing, hiring, managing, training, and retaining the best nearshore technical talent.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
