Swooped ยท 15 hours ago
Client Success Manager
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Build and enact project plans to ensure client satisfaction (both internal and external)
Identify client needs and translate them into actionable delivery plans
Coordinate all communications and meetings regarding various programs with Project Managers and key Business Process staff
Track and ensure deadlines are met for all program initiatives, improvements, and remediation plans
Conduct bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
Collaborate with peers to allocate appropriate resources for initiatives
Facilitate the internal resources and activities necessary to effectively deliver tangible results for clients
Oversee the achievement of transition plans for new projects into Business Process
Manage the achievement of transition plans for expiring work from Business Process
Support senior staff in the development of presentations and proposals
Perform additional duties as assigned.
Qualification
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Required
3+ years of experience in project coordination, project management, or transition management
Demonstrated ability to build, track, and implement project plans
Capacity to guide the overall vision at the project level while maintaining a keen detail orientation at the client delivery level
Excellent written and verbal communication skills are essential.
Preferred
Advanced skills in meeting and process facilitation
A strong interest in sustainability and a passion for making a meaningful impact on the environment.
Benefits
Three weeks of paid vacation per year
Paid holidays
401(k) plan with employee matching funds
Discretionary bonus
Comprehensive benefits package
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
