Zerigo Health · 2 days ago
Client Success Manager
United States
Full-time
Remote
Senior Level
7+ years exp
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Hiring Manager
Erika Christian, SHRM-SCP
Insider Connection @Zerigo Health
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Responsibilities
Develop and manage comprehensive implementation plans for new clients, ensuring seamless onboarding.
Collaborate cross-functionally across the organization to ensure successful client launches and ongoing support.
Act as the primary point of contact during and after implementation, ensuring client satisfaction and addressing issues proactively.
Coordinate and lead monthly and quarterly client meetings, providing performance updates and actionable insights.
Gather client feedback to inform product improvements and operational enhancements.
Create custom content to support both sales and implementation processes, ensuring materials meet client and company needs.
Represent the company on sales calls, addressing questions and presenting solutions confidently.
Collaborate with leadership to develop integrated close plans, building trust and credibility with prospective clients.
Assist in contracting and documentation for new customers, ensuring a smooth handoff to implementation teams.
Maintain accurate and up-to-date records in Salesforce and other tracking tools to support implementation and sales operations.
Support the creation of materials and presentations for Board and investor meetings.
Provide sales operations support to go to market leader, including sales funnel analysis and summaries and support for weekly go to market meetings.
Qualification
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Required
7+ years of professional experience, preferably in healthcare or a related field.
Proven expertise in client success or implementation roles, demonstrating the ability to manage multiple accounts simultaneously.
Strong project management skills, with experience in developing and executing implementation plans.
Excellent interpersonal and communication skills, capable of building trust and fostering relationships with clients and internal teams.
Proficiency with CRM tools such as Salesforce.
Adaptability and a proactive approach to problem-solving in a fast-paced, startup environment.
Preferred
Experience in a startup environment is a plus, as is familiarity with health care sales processes.
Company
Zerigo Health
Clarify Medical is a developer of a handheld medical device used to treat psoriasis, eczema, and vitiligo .
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$67.41MKey Investors
7wire VenturesH.I.G. BioHealth Partners
2021-10-21Series B· $43M
2019-10-23Series A· $18M
2018-07-03Series Unknown· $1.02M
Leadership Team
John E. Schellhorn
President & Chief Executive Officer
Lisa Rometty
CEO
Company data provided by crunchbase
