Public Consulting Group · 3 days ago
Client Success Partner (Client Service Associate 2)
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $80K/yr
2+ years exp
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Responsibilities
Own and manage a client portfolio and cultivate relationships with state agencies and partners
Understand and continually monitor Federal, state, and local Medicaid School-Based program policies
Leverage client communication and management tools, structures, and best practices, collaborating with functional areas where needed (e.g., creation and execution of client action plan(s))
Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion
Create partnerships where clients are retained, highly satisfied, and can serve as references
Uphold strong project and change management practices, both internally and externally
Communicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunities
Seek and share feedback about the evolving needs of our clients
Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability
Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision
Take part in special/strategic initiatives and projects, as available and capacity allows
Take initiative to evaluate current processes, identify any gaps, and make improvements
Collaborate and coordinate with local teams and other COE staff to meet our clients’ needs. Examples include: partner with local team regarding FFS business development opportunities and activities, work with Product & Operations to efficiently and effectively onboard, train, and support clients, provide feedback to Data Analytics about client data requests and needs, etc.
Qualification
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Required
High School diploma or equivalent, Bachelor’s degree preferred
2+ years similar work experience
Demonstrated success working cross-functionally and with diverse stakeholders (both internally and externally)
Track record of producing high quality deliverables for clients
Communication skills (presentation, facilitation, and written)
Collaboration skills (with peers, staff, and clients) and propensity for relationship building
Problem solving skills; using sound judgement as to when an issue should be escalated
Data analysis skills, especially as it relates to optimization opportunities
Professional maturity and ability to put the best interests of the client and PCG above self-interest
Benefits
Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave
Company
Public Consulting Group
Public Consulting Group is a consulting company offering management consulting services to public sector organizations and entities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jimmy Cleveland
Chief Executive Officer
David Flores
Chief Technology Officer
Recent News
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