Client Success Specialist @ BLACKCLOAK | Jobright.ai
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BLACKCLOAK · 12 hours ago

Client Success Specialist

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Cyber SecurityInformation Technology

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Responsibilities

Support the Client Success team to ensure individual, team, company and client success
Participate in client onboarding sessions
Assist in the creation of client onboarding materials and follow-up activities
Conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
Assist with responding to customer inquiries and coordinating resources to meet those needs
Participate in client support sessions
Manage and record client interactions within the BlackCloak set of Client Success tools
Contribute to client communications and education initiatives
Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices
Support external and internal customer-facing initiatives and events
Participate in on-call shifts for client support, including nights and weekends, or as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessIT help deskCybersecurityCompTIA Security+Identity theftFraud managementComplianceCustomer service skillsRelationship building

Required

3 years of experience in a Customer Success or IT help desk role
Ability to display highly developed customer service soft skills including empathy and relationship building skills
Ability to work under pressure, organize and prioritize responsibilities
Ability to work in a remote environment with a high degree autonomy
Attention to detail and accuracy is a must
Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
Willingness to travel in limited circumstances

Preferred

Experience working with executive level clients is a plus
2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
CompTIA Security+ or similar security experience is a plus

Benefits

100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans.
Health Savings Account with BlackCloak contributions
100% Employer-paid life & short- and long-term disability insurance
401k with both traditional and roth options & an employer match for traditional contributions
Company Equity
Vacation and Sick Leave
10 Paid Company Holidays
Wellness Days
Paid Parental Leave
Multiple off-sites and virtual events throughout the year
In-home office stipend

Company

BLACKCLOAK

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BlackCloak is the Pioneer of Digital Executive Protection for corporate executives, family offices and private wealth individuals.

Funding

Current Stage
Growth Stage
Total Funding
$30.7M
Key Investors
Baird CapitalTDF VenturesDataTribe
2024-09-17Series B· $17M
2021-07-29Series A· $11M
2020-05-07Seed· $1.9M

Leadership Team

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Christopher Pierson
Founder & CEO
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Aaron Wise
Chief Technology Officer
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Company data provided by crunchbase
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