Credible · 1 day ago

Client Success Specialist I

Remote, United States

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

Consumer LendingCredit

Comp. & Benefits

Insider Connection @Credible

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Respond to a high volume of inbound customer inquiries coming in by phone, live chat, and email.

Perform outbound calls to re-engage with customers and guide them through the loan process.

Identify trends impacting client experience and communicating operational issues to our Product Management and Software teams.

Have the opportunity to share your thoughts, opinions, and insights with leadership.

Perform other duties as assigned by your supervisor.

Qualification

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Customer service experienceCRM tools (Salesforce)High-volume call center

Required

1-3 years of customer service experience, ideally in a high-volume call center environment

Preferred

A Bachelor’s degree (preferred, but experience may be considered in lieu of a degree)

Experience using CRM tools, like Salesforce (preferred)

Patient, courteous, energetic, and empathetic; both on the phone and in writing

Customer-focused; you understand what makes people tick and you want to help them succeed

Good at spotting patterns; you notice when you a lot of people are running into similar issues and you are excited to help us make that problem disappear