96 applicants

Company

Oracle · 3 days ago

Client Success Specialist II

Denver, CO

Full-time

Hybrid

Mid Level

$30.19/hr - $48.37/hr

3+ years exp

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Responsibilities

Strategic Initiative Support: This pivotal role supports a strategic business initiative for our top Hospitality client, focusing on transformative motions for the customer.

Client and Renewal Management: Oversee approximately 400 clients and manage around 1000 renewals annually, ensuring seamless processes and high client retention rates.

Client Satisfaction: Maintain a high level of client satisfaction by acting as a liaison between clients and Oracle’s internal operations, ensuring clear communication and swift resolution of issues.

Opportunity Identification: Identify and drive product expansion and upsell opportunities to enhance client value and Oracle's market position.

Engage and address customer concerns, pain points, etc.

Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the product strategy team.

Lead the renewal sales cycle from proposal stage through contract execution.

Achieve / exceed quarterly renewal targets.

Identify “at-risk” renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal.

Provide continuous feedback to management on both successes and challenges for the business.

Maximize renewal revenue.

Drive on-time or early renewals.

Accurately forecast quarterly renewal revenue.

Qualification

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Renewals experienceClient-facing relationship experienceSales experience in technologyForecasting resultsExcel skillsCRM systemsUnderstanding technical architecturesUnderstanding legal termsCompelling presentations

Required

3 to 5 years of professional experience, preferably with demonstrated implementation or client-facing relationship experience.

Understanding of various technical architectures and operating systems.

Proven track record of renewals experience and results against quota.

Experience in forecasting results on a quarterly basis ahead of time via territory research and scoping work.

Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems.

Product experience in sales/renewals of a software platform or product.

Ability to excel in a high-energy, quarterly-results driven sales culture.

Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.

Experience representing the customer to internal product stakeholders.

Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.

Understanding of legal terms and common software sales contracts.

Ability to effectively negotiate in both challenging and collaborative sales engagements.

Team player who will work within the company to continue improving organization processes.

3-5 Years sales experience in technology-based company.

Preferred

Industry experience is desired and highly advantageous.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

H1B Sponsorship

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2020 (764)