Be an early applicantLess than 25 applicants

Company

Oracle · 3 hours ago

Client Success Specialist III | Opower (US West Coast)

United States

Full-time

Remote

Mid Level

$32.07/hr - $60.63/hr

4+ years exp

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Responsibilities

Collaborate with a cross-functional client delivery team:

• Communicate resource needs and project priorities to ensure on-time delivery of projects according to client specifications.

• Identify and lead issues and risks while acting as an escalation for the client

• Lead delivery timelines and communicate project status to client and internal stakeholders

Be a trusted advisor who helps clients achieve their goals:

• Operate effectively in a SaaS business environment by leading internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals

• Spend time understanding clients’ objectives and deliver programs that support these goals

• Partner with Sales to support successful expansions and acceptance of new products/services in your clients’ accounts and facilitate incremental business opportunities

• Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges

Be an effective communicator:

• Take the lead to present key results, facilitate meetings, and deliver difficult messages to clients

• Escalate critical client needs to senior management

• Cultivate effective decision-making and operational excellence across business by establishing relationships and helping internal teams understand client priorities and business context

• Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoption

Be an authority in the product suite:

• Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences

• Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients

• Actively chip in to the refinement and development of new product features and service offerings by working closely with Professional Services and R&D

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Relationship ManagementSaaS ExperienceProject ManagementTechnical CommunicationCross-functional Team LeadershipBusiness Judgment

Required

BS or BA degree.

At least 4+ years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field.

Excellent communicator who understands technical concepts and is able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner.

Demonstrated success working directly with clients, including building senior level relationships.

Strong project management experience, ideally in a rapidly-paced consulting, services, or technology-related environment; previous enterprise software or SaaS business model experience is ideal.

Analytical, yet creative and love numbers.

Good judgment in a business context.

Worked or led a team in a cross-functional work environment.

Experience leading multiple high-priority projects and the ability to make multi-tasking look effortless.

PST or MST US time zone location.

Preferred

MBA, MS or relevant experience preferred.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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2022 (1124)

2021 (1049)

2020 (764)