RYNO Strategic Solutions, LLC ยท 2 days ago
Client Success Supervisor
United States
Full-time
Remote
Mid Level
$80K/yr - $85K/yr
4+ years exp
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Responsibilities
Cultivate strong, strategic partnerships with key clients by acting as a dedicated point of contact and trusted advisor
Develop and implement data-driven marketing strategies aligned with clients' business goals and market landscapes
Provide proactive, performance-based insights and recommendations to maximize client marketing effectiveness
Maintain consistent communication with clients through regular meetings (at least monthly) and weekly updates via phone and email
Ensure high levels of client satisfaction and retention through proactive relationship management and value delivery
Identify and pursue opportunities to expand service offerings and revenue within existing client accounts
Actively seek client referrals to support new business growth
Continuously monitor and analyze digital marketing trends, market shifts, and client industry developments to inform strategic recommendations
Provide consistent coaching and feedback to team members on a weekly basis, focusing on effective client management strategies, communication skills, and professional development goals
Actively support the Client Success team through various initiatives, including: Developing and delivering continuing education programs, Contributing to the development and reporting capabilities of the RYNOtrax 2.0 platform, Managing the onboarding process for new clients, Overseeing client projects, mergers, and acquisitions, Managing ServiceTitan CRM integrations, Providing ongoing support to team members
Regularly meet with new hires to track progress and assess timely and thorough learning of required material
Execute on quarterly rocks that align with company initiatives and targets to improve Client Success function, client experience, etc
Serve as the primary point of escalation for all client accounts generating less than $10k in recurring RYNO fees, resolving issues promptly and effectively
Collaborate with other Client Success Supervisors and Directors to ensure efficient processes, effective communication between teams, and timely resolution of cross-departmental issues
Additional job duties as assigned by management
Qualification
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Required
4-year college degree (high GPAs, business degrees and top-tier schools preferred)
4+ years similar work experience
4+ years in Account Management, Sales, or a related position
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
Ability to listen well, understand client needs and priorities, and translate them clearly internally
Cares about the personal growth & success of others
Knowledge of how businesses operate and the day-to-day issues small business owners face
Aptitude for managing numerous situations simultaneously and prioritizing effectively
Willing and able to have difficult conversations when needed
Strong work ethic and a 'do whatever it takes to get the job done' attitude
Proven ability to build strong relationships with direct reports
Excellent written and verbal communication skills
Exemplary organization, time management, and follow-through skills
Make intentional decisions quickly while using critical thinking
Team player with the highest level of integrity
Benefits
Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
Performance-based bonuses
Vacation and sick paid time off
10 paid holidays
Monthly phone and data stipend
Medical, Dental, Vision, and Life Insurance
Annual continued education and tuition reimbursement stipend
Comprehensive Employee Assistance Program
401(k) matching
Leadership and advancement opportunities
Awesome team merch!
Company
RYNO Strategic Solutions, LLC
We provide digital marketing strategies designed to scale your home-services business - from HVAC to plumbing, electrical, and more.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-10Acquired
Leadership Team
Anna Yano
Chief Operating Officer
Company data provided by crunchbase
