Argano · 17 hours ago

Client Success Vice President

Plano, TX

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Serves as the primary liaison for key accounts, cultivating strong, trusted relationships with client stakeholders across all levels.

Partners with clients to understand their unique challenges, goals, and opportunities, while aligning and developing Salesforce solutions to address the clients’ objectives.

Work with clients to develop and implement long-term strategies for achieving business goals, ensuring alignment with Argano’s products and solutions.

Conducts regular strategic business reviews to showcase Argano’s value, identify new opportunities, and address evolving client needs.

Ensures clients receive the best treatment and experience possible by proactively addressing concerns, implementing new policies or promotions, and tailoring engagements to meet their goals.

Acts as the client’s advocate within Argano, collaborating across business units to deliver comprehensive, results-oriented solutions.

Provides insights on client needs, industry trends, and competitive intelligence to inform internal strategies and development efforts.

Works closely with sales teams to align on sales strategies, identify opportunities, and achieving revenue goals.

Influences and drives sales and account teams to expand revenue streams within strategic accounts without direct managerial oversight.

Acts as a bridge between sales and delivery teams to ensure seamless execution and delivery of solutions that maximize client outcomes.

Develop and nurture the Salesforce Partnership channel and be the resident Revenue Cloud expert.

Develops new strategies for client retention, opportunity growth, and increasing brand awareness.

Identifies and executes strategies for upselling and cross-selling products and services across Argano’s business units.

Builds client loyalty by ensuring successful adoption of Argano’s offerings and delivering measurable business outcomes.

Drives client retention by ensuring successful adoption and value realization of Argano’s offerings, leveraging metrics to monitor and improve client engagement.

Creates client loyalty by making client interactions valuable and meaningful, fostering long-term partnerships.

Identifies and drives initiatives to uncover new revenue-generating and marketing opportunities within existing and new clients.

Tracks and reports on account performance, client health metrics, and revenue impact using CRM and analytics tools.

Uses data-driven insights to learn about past and current client engagement and inform strategies for continuous improvement.

Identifies client needs and recommends appropriate solutions based on product knowledge, industry trends, and client feedback.

Shares client success updates with internal teams, such as sales, marketing, and delivery, to align efforts and maximize results.

Qualification

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Client Success ManagementSalesforce SolutionsAccount ManagementRevenue Growth StrategiesCRM ToolsStrategic ConsultingSalesforce Quote-to-CashData-Driven InsightsClient Retention StrategiesRelationship Building