Experian · 5 hours ago
Client Support Analyst
., ., ., United States
Full-time
Remote
Mid Level
$50K/yr - $86K/yr
3+ years exp
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Responsibilities
Support our growing mid-market client base
Provide service to our growing client base with an emphasis on one-touch service
Assist to identify process improvements and work with product, management, and the team to implement changes
Track client deliverables from tax forms to system changes
Represent EES Tax Withholding as an expert on our service
Interpret data and present professional content to clients and internal stakeholders
Manage multiple tasks, prioritize them and focus on finding solutions
Qualification
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Required
3 + year's client technical support experience
Bachelor's Degree or relevant work experience
Have strong technical knowledge
You have strong problem-solving and analytical skills
Proficient in Salesforce and Smartsheets
Preferred
Knowledge of human capital management systems and HR/Payroll/Tax related product offerings a plus
Understand Agile methodology
Benefits
401K with a 4% company match with immediate vesting.
Comprehensive health, dental, and vision plans.
5 sick days each calendar year.
12 paid company holidays and 2 paid volunteer days.
Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.
Company
Experian
Experian is a data analytics and consumer credit reporting company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-10-11IPO
Leadership Team
Ben Elliott
CEO Asia Pacific
Brian Cassin
Chief Executive Officer
Recent News
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2024-12-09
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