One North · 3 hours ago
Client Support Coordinator
Chicago, IL
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Serves as the first line of support for client troubleshooting and questions
Maintains communication internally and externally
Collaborates with the Technology team to resolve client requests
Works in client Content Management Systems (typically Sitecore or WordPress) to troubleshoot and provide client training as needed
Schedules and manages the execution of any necessary deployments with the development team, including quality assurance testing and verification of any fixes on a staged environment before approving for live deployment
Participates in client-facing activities, such as status calls, and own updates and/or action items related to technical support
Develops a timeline and budget for ongoing implementation tasks, tracking actual task performance and costs against the plan
Tracks weekly team hours and reviews monthly invoices for accuracy
Proactively identifies and manages risks to client satisfaction
Ensures the use of best practices and applies lessons learned from previous activities.
Estimates small technical enhancements, update budgets, and supports SOW development with oversight from senior team members
Partners with Account Managers to identify additional client needs and business building opportunities
Coaches new team members as the team scales
Qualification
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Required
1 or more years of experience in a client-facing role and experience providing technical support
Experience with web-based applications (e.g., websites, apps, portals, minisites, intranets, etc.)
Demonstrated client management skills
Strong written and oral communication skills as well as problem-solving skills
Experience with Content Management Systems (e.g., Sitecore, WordPress, Keystone, etc.)
Familiarity with customer support tools (e.g., Zendesk, JIRA, Zoho, etc.)
Preferred
Timeline and scope management for small to medium-sized projects
Benefits
Blue Cross Blue Shield PPO Health coverage
Dental and Vision insurance
Life/AD&D insurance and Short/Long Term Disability insurance free of cost
401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds
Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs
4 weeks of paid time off, in addition to company paid holidays
Paid Parental and Primary Caregiver Leave
Employee Perks Program that offers member-only discounts and corporate rates
Company
One North
One North is a full-service digital agency helping businesses solve complex problems in creative ways.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Svoboda Capital
2020-08-01Acquired· undefined
2016-08-09Series Unknown· undefined
Leadership Team
Celina Guimaraes, MBA
Director, Client Partnership
Elaina Chapman
Director, Client Partnerships
Recent News
2024-11-05
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