Aperia · 1 day ago

Client Support Specialist (Compliance)

United States

Full-time

Remote

Entry Level

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Responsibilities

Build and maintain strong client relationships: Cultivate enduring connections with clients to foster trust and loyalty.

Provide expert guidance and support: Deliver professional consultation and education on Aperia software products to ensure clients maximize their benefits.

Documentation: Maintain detailed records of client interactions and transactions. Document client complaints and the actions taken to resolve them.

Problem resolution: Proactively troubleshoot and resolve client issues and technical challenges to maintain a seamless experience. Escalate complex issues to appropriate departments as needed. Follow up with clients to ensure their issues are resolved.

Collaborate across teams: Collaborate with internal teams to address and resolve client issues efficiently. Participate in client meetings and trainings.

Product knowledge: Stay up to date with product information, company policies, and procedures. Provide accurate and comprehensive information on our product to clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementSDLC understandingAgile methodologiesSAFe methodology

Required

Must be able to communicate effectively with diverse types of customers, employees and with various management levels within the company as well as vendor organizations to identify and resolve systems, network, software application and customer service issues.

Must be able to prepare, write, read, and demonstrate effective communications language skills.

Impeccable attention to detail and an eager willingness to learn.

Understanding of the SDLC and Agile methodologies, SAFe methodology is a plus.

Knowledge of Office 365 including SharePoint.

Problem solving skills.

Communication skills with external and internal teams.