110 applicants

Company

Lyra Health · 4 hours ago

Client Support Specialist- Billing

United States

Full-time

Remote

Entry Level

$24/hr - $24/hr

1+ years exp

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Employee BenefitsHealth Care

Culture & Values

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Responsibilities

Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals

Follow up on returned claims, among other billing responsibilities

Keep clients informed of billing and payment status

Collaborate with internal billing teams and customer success as needed to resolve client cases

Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits

Collaborate with technical teams to identify bugs and improve the client/provider experience

Ability to work on a scheduled shift and holidays

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare billingMedical billingZendeskSalesforceJIRABank reconciliationPayment postingReading EOBs

Required

1+ years experience in healthcare billing customer service

Excellent attention to detail

Excellent written and verbal communication skills

Preferred

Experience in healthcare and/or medical billing a plus

Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful

Experience with Zendesk, Salesforce, and/or JIRA a plus

Benefits

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

Lyra’s benefits package includes gender-affirming surgery

Lyra for Lyrians; coaching and therapy services for you and your eligible dependents

Equity in the company through discretionary restricted stock units

Competitive time off with pay policies including vacation, sick days, and company holidays

Paid Parental Bonding Leave for birthing and non-birthing parents

401k and retirement benefits

Employee Well-being Program with additional perks: Fertility and Family Building, and Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend

We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more!