InOutsource · 3 hours ago

Client Support Specialist

United States

Full-time

Remote

Entry Level

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ConsultingInformation Technology

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Responsibilities

Provide first-level technical support to clients, assisting with inquiries, issues, and challenges related to Intapp, FileTrail, and Qlik.

Demonstrate in-depth knowledge of InOutsource's professional services to effectively troubleshoot and resolve client queries.

Diagnose technical problems and provide clear and effective solutions in a timely and professional manner.

Maintain excellent client communication and provide updates on issue resolution progress.

Accurately document and log client issues, resolutions, and interactions for future reference and analysis. Maintaining and updating Support Knowledge base.

Collaborate with other team members, including software developers and implementation specialists, to resolve complex issues and enhance client satisfaction.

Stay current with the latest updates and features of Intapp, FileTrail, and Qlik software to better assist clients.

Provide basic training and guidance to clients on using InOutsource's software and services.

Qualification

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IntappFileTrailQlikZenDeskClient support experienceTechnical support experienceCustomer service orientation