MeridianLink · 4 hours ago
Client Support Specialist II
United States
Full-time
Remote
Entry, Mid Level
$48K/yr - $68K/yr
2+ years exp
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Responsibilities
Coordinate with internal departments to resolve issues and follow through with clients until completion.
Take inquiries from systems and use discretion and decision-making authority to resolve customer issues.
Assist in developing support delivery strategies, escalation procedures, and training while mentoring junior specialists.
Provide information about products and services, answer questions, and resolve problems.
Complete tasks supporting the implementation of procedures.
Ensure inquiries are followed up on and resolved.
May fill in for the supervisor during staff or customer meetings.
Qualification
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Required
Ability to determine a course of action based on guidelines and modify processes as needed.
Exercise judgment within defined procedures to determine appropriate actions.
Build productive internal and external relationships to resolve mutual problems through collaboration.
Strong relationship-building skills to collaborate on procedures or transactions.
Preferred
Bachelor's degree and 2-4 years of related experience or equivalent work experience.
Benefits
Insurance coverage (medical, dental, vision, life, and disability)
Robust paid time off
Paid holidays
401(k) plan with company match
Remote work
Company
MeridianLink
MeridianLink is the provider of Loan Origination System & Digital Lending Platform for Banks, Credit Unions, & Other Financial Institutions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$570.51M2024-09-26Post Ipo Secondary· $0.01M
2024-02-07Post Ipo Secondary· $85.5M
2021-11-10Post Ipo Debt· $485M
Leadership Team
Elias Olmeta
CFO
Larry Katz
President & CFO,Board Director
Recent News
2024-12-17
2024-12-04
FF News | Fintech Finance
2024-12-03
Company data provided by crunchbase
