Cygnus Professionals Inc. · 3 hours ago
Client Technologies Specialist - Need Local to Maine
Augusta, ME
Full-time
Remote
Entry Level
$30/hr - $33/hr
Maximize your interview chancesInformation TechnologyRobotics
Hiring Manager
Harikrishna Chary
Insider Connection @Cygnus Professionals Inc.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Customer service skills to include phone support and ticket support.
Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
Analyze operations and arrange components into logical sequences.
Ability to remote into systems to assist in call resolution.
Monitors state network and state applications for completion and errors. Reports errors according to SOP’s.
Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
Enters all calls into an internet-based tracking system, Assyst.
Discriminates between critical and non-critical jobs and contacts programmers as necessary.
Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.
Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Customer service skills to include phone support and ticket support.
Work with monitoring tools.
Knowledge of at least one mainframe computer system including related components, their configuration and function.
Analyze operations and arrange components into logical sequences.
Ability to remote into systems to assist in call resolution.
Monitors state network and state applications for completion and errors.
Reports errors according to SOP’s.
Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
Enters all calls into an internet-based tracking system, Assyst.
Discriminates between critical and non-critical jobs and contacts programmers as necessary.
Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
Reports hardware problems on the IBM system.
Document any other hardware problems in a similar manner.
Mounts input tapes on the IBM system.
Removes used output tapes from the loaders and file in the racks.
Checks condition codes on certain IBM jobs to be sure they have run correctly.
Reports failures to IBM System Analyst.
Ability to follow written and oral instructions.
Ability to lift 35 lbs.
Operating Systems: Windows 10, Intermediate.
Microsoft Office 365, Beginner.
Hardware: PC/Laptop, Intermediate.
Preferred
Mainframe (application), Beginner
Company
Cygnus Professionals Inc.
Cygnus Professionals is a computer software company that provides business-IT transformation solutions.
Founded in 2010
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Surya Vempati
President
Company data provided by crunchbase
