ServiceChannel · 3 days ago
Client Trainer
United States
Full-time
Remote
Mid Level
$54K/yr - $100K/yr
Maximize your interview chancesEnterpriseFacility Management
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Responsibilities
Conduct training sessions for customers on how to use the ServiceChannel platform effectively via virtual platforms, while maintaining a positive and professional relationship with customers to enhance their learning experience.
Assess customer needs and tailor training sessions while in session, as appropriate.
Evaluate the effectiveness of training sessions and materials and provide improvement suggestions as necessary.
Record and edit training videos for clients, including closed captioning when necessary.
Update training timesheets and notes on a weekly basis.
Assist in analytical data gathering to make data-driven improvements to training programs.
Assist in updating training curricula, training standard operating procedures, and other learning operational content, as needed.
Provide feedback to the product team on software improvements based on customer input and training experiences.
Attend Learning & Development annual offsite in person.
Travel to customer locations for on-site training.
Stay current with the latest educational and training techniques.
Qualification
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Required
Bachelor's degree in Education, Instructional Design, or a related field; or equivalent work experience.
Proven experience as a trainer, teacher, facilitator, or a similar role, preferably in the technology space.
Experience with an array of remote training tools (MS Teams, Zoom, Citrix, etc.).
Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely.
Ability to quickly learn and master new features and incorporate them into training curricula.
Experience developing training materials and educational content.
Patience and empathy to assist customers with varying levels of technical proficiency.
Strong organizational skills with the ability to manage multiple training sessions and materials.
Willingness to sporadically travel for in-person training sessions.
Preferred
Prior experience training users on software applications.
Certification in training or a relevant field.
Familiarity with the facilities management industry.
Familiarity with the software development lifecycle and general concepts.
Benefits
Medical, dental, vision, life and LTD insurance
HSA
401(k) retirement plan
Company
ServiceChannel
ServiceChannel is the cloud-based service automation platform for facility maintenance and repair services.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$114.5MKey Investors
AccelSJF VenturesJeffrey Finkle
2021-07-12Acquired· by Fortive ($1.2B)
2017-05-02Series B· $54M
2015-01-20Series Unknown· $31M
Leadership Team
Lev Kurts
CTO
Andy Brabender
VP - Sales, Enterprise Sales
Recent News
2023-12-20
2023-12-20
2023-12-20
Company data provided by crunchbase
