3Cloud · 2 days ago
Cloud Engineer - Managed Services
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Technical Support
Insider Connection @3Cloud
Responsibilities
Support client's Microsoft Azure infrastructure, including response to escalations and incidents.
Communicate ticket status information, troubleshoot IT issues, and follow up with clients.
Install, configure, and administer client systems in Azure.
Manage cost, security, and compliance for client's environments.
Execute monthly maintenance of Azure infrastructure and create/maintain documentation.
Promote best practices, participate in client discussions, and provide consultation and reports.
Enhance organizational processes, improve client environments, and manage vendor relationships.
Qualification
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Required
Bachelor’s degree in computer science, Mathematics, or equivalent in experience
2 + years of experience with cloud servers, services and software or equivalent sys admin experience with on-prem server and virtualization environments
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment
Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
Experience with Microsoft Azure IaaS, PaaS, and SaaS
Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
Experience developing CloudFormation, Azure Resource Manager and Terraform templates
Experience with Azure native services (e.g. Policy, Active Directory, Lighthouse, Monitor/Log Analytics)
Experience with tools for managing Cost, Security, and Compliance in Azure (Azure defender, Cost management, Security Center)
Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers
Strong verbal and written communication skills
A passion for problem solving and learning new technologies
Client relationship skills and experience managing vendors
Ability to work in a fast-paced, rapidly changing environment
Self-motivated, proactive work ethic
Strong desire for personal development and learning
Preferred
Experience with Azure-based deployments and migrations or other cloud platforms is a plus
Operational knowledge of ARM, PowerShell and Bicep is a plus
Benefits
Flexible work location with a virtual first approach to work
401(K) with match up to 50% of your 6% contributions of eligible pay
Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 3 floating personal days
Three medical plan options to allow you the choice to elect what works best for you
Option for vision and dental coverage
100% employer premium coverage for STD and LTD
Paid leave for birth parents and non-birth parents
Option for FSA, HSA, HRA and Dependent Care
$67.00 monthly tech and home office allowance
Utilization and/or discretionary bonus eligibility based on role
Robust Employee Assistance Program to help with everyday challenges
Company
3Cloud
3Cloud is a born-in-the-cloud Microsoft Gold-certified Azure technology services firm that provides cloud strategy.