135 applicants

Company

Original Job Post

Lendistry · 3 days ago

Cloud Operations Engineer

LA Metro Area

Full-time

Hybrid

Mid Level

$106K/yr - $144K/yr

3+ years exp

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Responsibilities

Provide first-line technical support for customers experiencing issues with the site functionalities, such as account creation, filling out applications, uploading documents and submission process.

Troubleshoot website performance issues, identify root causes, and implement solutions or escalate to developers as needed.

Analyze user reports, error logs, and other data to diagnose problems and identify trends.

Document and maintain internal knowledge base for application usage and troubleshooting procedures.

Provide technical support to internal teams using chat based and ticket-based communications.

Collaborate with developers to diagnose and resolve complex application issues impacting internal workflows.

Participate in user acceptance testing for new application features and versions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Web technologiesRelational databasesSQL queriesDocumentationLinux operating systemsAWS technologiesProgramming languagesApplication performance monitoringCloud operationsProblem-solvingHigh sense of urgencyDriveAttention to detailLogical approachAnalytical approachAWS

Required

3+ years of experience in web application support or software support.

High sense of urgency and drive to resolve issues quickly.

Ability to apply and retain knowledge transfers in single sessions.

Script first mentality for automation and code debugging.

Strong understanding of web technologies like HTML, CSS, and JavaScript.

Familiarity with relational databases and basic SQL queries.

Experience working in a fast-paced, deadline-driven environment.

Strong attention to detail and ability to document procedures clearly and concisely.

Ability to work independently and troubleshoot problems using a logical and analytical approach.

Expertise in Linux operating systems, especially Ubuntu, AL2 and AL2023.

Experience with AWS technologies such as EC2, ECS, S3, RDS, and CloudWatch.

Basic python, shell, Java and JavaScript knowledge.

Application performance monitoring (APM).

BS degree in Computer Science or related technical field, or equivalent experience.

2+ years professional experience in Cloud Operations and Web application monitoring.

Preferred

AWS is a plus.

Company

Lendistry

Lendistry is a fintech company that offers business loans, SBA loans, and commercial real estate loans for small business owners.

Founded in 2015

Brea, California, USA

201-500 employees

http://www.Lendistry.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (3)

2022 (9)