96 applicants

Company

Original Job Post

SS&C Technologies · 3 days ago

Cloud Solution Delivery/Client Relationship Manager

California, United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $95K/yr

1+ years exp

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Cloud ManagementEnterprise Software

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Responsibilities

Set up, onboard and train new clients across all Intralinks products and services.

Act as subject matter expert driving best practices and the main POC for all client needs.

Engage with customers on a regular basis to ensure broad adoption and satisfaction.

Analyze and provide intelligence to customers allowing maximum leverage of Intralinks solutions.

Identify and implement strategies to improve customer satisfaction and retention.

Continuously learn about the ever-changing industry.

Qualification

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CRMFinancial ServicesSaaS SolutionsProblem-SolvingCommunicationConflict ResolutionPassionatePrivate EquityInvestor ServicesCustomer SupportTroubleshootingLogic AbilitiesProject ManagementFluent in EnglishFluent in SpanishFluent in Brazilian PortuguesePresentationAdaptabilityMultitasking

Required

Education: Bachelor’s degree

1-2 years of related experience in a Customer Relationship Management role or Financial Services industry

Experience implementing and supporting SaaS solutions

Able to work standard business hours with flexibility off-hours and ongoing mobile phone (email) monitoring

Presentation skills, communication skills, conflict resolution skills

Passionate about customer success

Preferred

Private equity or private equity real estate Investor Services / Administration role

Customer support for software and technology solutions for Private Equity organizations

Working across multiple client relationships

Relationships between Private Capital Fund Managers (GPs) and Investors (LPs)

Consultative approach to understanding client workflow and positioning SAAS solutions

Experience supporting and troubleshooting Internet-based applications. Demonstrated ability to communicate well with technical resources and utilize strong logic abilities to think through and drive alternative solutions

Able to juggle multiple projects with ease, maintain workflow under pressure and in a fast-paced environment

Excellent written and oral communication skills (in person, over the phone and in front of an audience of high company rank and technical abilities) and possess strong presentation skills

Fluent in English and Spanish with a plus if Brazilian Portuguese is known too

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Sick Leave

Paid Holidays

Medical

Dental

Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs

Discounts on travel

Company

SS&C Technologies

Glassdoor

3.2

SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial

Founded in 1986

Windsor, Connecticut, USA

10,001+ employees

http://www.ssctech.com

H1B Sponsorship

SS&C Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (50)

2022 (33)

2021 (34)

2020 (26)