Federal Reserve Bank of San Francisco · 6 hours ago
Cloud Support Engineer
Remote - USA
Full-time
Remote
Mid Level
3+ years exp
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No H1B
U.S. Citizen Only
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Responsibilities
Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.
Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.
Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.
Assist with data analysis, capacity plans, and execution of contingency plans.
Understand and can trace transaction, batch, and file processing flows.
Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.
Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.
Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security
Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.
Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.
Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.
Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.
Ensuring all infrastructure components meet proper performance and capacity standards.
Influences new application and infrastructure designs and architectures, as well as create standards and guidelines for large-scale distributed systems with a focus on operability.
Provides rotational 24x7 on-call support.
Perform other duties as assigned or requested.
Adhere to the Bank's attendance policies through regular and prompt attendance.
Qualification
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Required
To be considered for this role, candidates must be a U.S. citizen.
Bachelor's degree and a minimum 3 years of related work experience
Associate degree and/or Technical/Bootcamp Certificate with 5+ years of experience
Experience with AWS Cloud Platform technologies, infrastructure, and practices in production environment including CloudWatch, Cloud Trail, EKS, Lambda, Canaries, DynamoDB, RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, OpenSearch, Grafana, AWS X-Ray, SQS, Fault Injection Service (AWS FIS)
Experience with GitLab, CDK, Terraform and CI/CD pipeline.
Experience with cloud technology including Grafana, OpenSearch, and Docker.
Experience with Infrastructure as Code, Configuration as Code, Alerts and Monitoring as Code.
Ability to read, comprehend, and create complex technical documentation and comprehend business operational requirements and communicate complex technical analysis to technical and non-technical audiences.
Strong communication skills; verbal & written - ability to articulate clear and concise instructions and resolutions.
Traditional and Cloud infrastructure components and techniques in Production and Lower environments, including virtualization, elasticity, networking, and load balancing.
Development, QA, and Production Deployment patterns and version control (e.g., zero downtime, blue/green deployments, canary releases, etc.).
Experience in coding languages, such as Python, Typescript, NodeJS, .Net, Java
Understanding of Agile and DevOps practices.
Familiar with ITIL framework and Chaos Engineering.
Understanding of Zero Trust security principles and concepts.
Provides rotational 24x7 on-call support.
Company
Federal Reserve Bank of San Francisco
We are the San Francisco Fed, public servants with a congressionally mandated mission to promote a healthy and sustainable economy and support the nation’s financial and payment systems.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
M
Mary C. Daly
Founder, President & Chief Executive Officer
Nargiza Mashuri
Senior Product Manager
Recent News
2024-11-12
2024-11-11
Company data provided by crunchbase
