AgreeYa Solutions ยท 1 day ago
Cloud Support Engineer III
United States
Contract
Remote
Mid, Senior Level
$80/hr - $85/hr
5+ years exp
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Responsibilities
Maintain multiple customer environments.
Update and Manage case backlog based on internal policies.
Crisis Management - Identify any high priority issues and resolve them.
Provide a Customer-First experience while utilizing phones and email to manage cases.
Work cohesively with team as well as all divisions of company. Customer-first approach.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow direction from more senior engineers.
Flexibility to be customer facing and travel to customer sites.
Act as technical escalation for NOC, Level I & II Engineers.
Contribute to technical knowledge base.
Coach / Mentor NOC, Level I & II Engineers.
Deliver trainings to NOC, Level I & Level II Engineers.
Perform Escalation Manager duties.
Review cases, identify trends, and drive problem resolutions.
Perform technical review of environments transitioning from implementation team to support team.
Deep dive technical problems and create full resolutions to issues.
Understand how technologies work together to see bigger picture of issues.
Review and manage top tier customer environments to prevent major issues.
Act as final escalation point for support team.
Perform Customer Onboarding & Critical Account roles and responsibilities.
Participate in interviewing potential new hires.
Qualification
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Required
Maintain multiple customer environments.
Update and Manage case backlog based on internal policies.
Crisis Management - Identify any high priority issues and resolve them.
Provide a Customer-First experience while utilizing phones and email to manage cases.
Work cohesively with team as well as all divisions of company. Customer-first approach.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow direction from more senior engineers.
Flexibility to be customer facing and travel to customer sites.
Act as technical escalation for NOC, Level I & II Engineers.
Contribute to technical knowledge base.
Coach / Mentor NOC, Level I & II Engineers.
Deliver trainings to NOC, Level I & Level II Engineers.
Perform Escalation Manager duties.
Review cases, identify trends, and drive problem resolutions.
Perform technical review of environments transitioning from implementation team to support team.
Deep dive technical problems and create full resolutions to issues.
Understand how technologies work together to see bigger picture of issues.
Review and manage top tier customer environments to prevent major issues.
Act as final escalation point for support team.
Perform Customer Onboarding & Critical Account roles and responsibilities.
Participate in interviewing potential new hires.
Target Years of Exp: 5
Top 5 Must Haves: Azure cloud
Top 5 Must Haves: GCP Cloud
Top 5 Must Haves: Azure security policy
Top 5 Must Haves: GCP security policy
Top 5 Must Haves: policy as code, terraform
Benefits
Dental insurance
Health insurance
Vision insurance
Company
AgreeYa Solutions
AgreeYa Solutions is a global provider of software, solutions, and services
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ajay Kaul
Managing Partner
Recent News
Yahoo Finance
2024-05-23
2024-04-08
Company data provided by crunchbase
