HUB International · 3 hours ago

CMDB Administrator

Chicago, IL

Full-time

Remote

Mid Level

$100K/yr - $130K/yr

3+ years exp

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Responsibilities

Responsible for the overall administration, configuration, maintenance, design and improvement of the Configuration Management Database (CMDB) within the ServiceNow platform

Administer and maintain the ServiceNow CMDB, including its configuration, data integrity, and ongoing synchronization with other IT systems and data sources

Collaborate with stakeholders to design and implement best practices, processes, policies and guidelines for configuration management

Plan and lead project efforts to design and collect new data elements or redesign or refresh existing data elements.

Work with other TechOps teams to ensure proper integration and alignment of CMDB data with TechOps processes such as incident, problem, and change management

Perform regular audits and reconciliation activities to ensure the accuracy and completeness of CMDB data

Identify, troubleshoot and resolve any data inconsistencies or discrepancies within the CMDB data

Proactively search for improvement opportunities to improve the accuracy and integrity of the CMDB inventory

Develop and maintain CMDB documentation regarding policies, standards and procedures

Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery and mapping functions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CMDB experienceServiceNow CMDBAutomated Discovery toolsITIL practicesData analysisStrategic thinking