Sumitomo Mitsui Banking Corporation – SMBC Group · 2 days ago

CMS Administrator

New York, NY

Full-time

Hybrid

Entry Level

$40K/yr - $60K/yr

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Responsibilities

Correctly and accurately register/modify customer information and services in CMS-related systems.

Respond to and address customer inquiries in a timely and positive manner.

Track and record daily template validations and administrative tasks.

File customer documentation for future reference.

Record customer billing information accurately.

Manage token delivery to customers.

Support and assist team members and the department as needed.

Qualification

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Project managementTransaction bankingRisk managementRegulatory complianceBusiness developmentSales deliveryDatabase managementKPIsCustomer retentionService improvementInternal networkingProduct developmentRisk frameworkHybrid workforceVerbalWritten communicationAdaptabilityProblem-solvingClient serviceRelationship managementNetworking

Required

Must understand the wire transfer requirements and routing methods (SWIFT, CHIPS, Fedwire and Book) for various currencies and have the ability to utilize E-Moneyger and other CMS-related systems to accurately register and support customers.

Adept at processing transactions and gathering information with our CMS-related systems as well as possessing a good understanding of MS Office.

Basic understanding of cash management services, products and systems, along with the associated work flow for each process.

Basic understanding of bank regulatory and compliance matters in order to proactively mitigate risk.

Strong oral and written communication skills with an ability to assist in the resolution of customer inquiries and effectively relay necessary information to internal teams.

Proactive and logical thinker who is able to remain extremely detail oriented to properly manage a variety of transaction requests and assignments to provide high quality customer service.

Preferred

Business level Japanese language proficiency to provide coverage to Japan-based companies who may need assistance in Japanese (This skill set is NOT necessary but it would be a significant plus to the operation).