97 applicants

Company

Optum · 14 hours ago

Cobra Client Service Manager - National Remote

Eau Claire, WI

Full-time

Remote

Entry, Mid Level

$70K/yr - $138K/yr

2+ years exp

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EducationHealth Care

H1B Sponsor Likely

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Responsibilities

Client contact responsible for delivering quality operational service

Provide internal and external status, operational metrics and service level reporting

Provide issue resolution and service enhancements following proper procedures and process

Manage issue resolution across functional areas to insure on time delivery

Responsible for ongoing review of program setup and features

Provide support during the Renewal and Open Enrollment information gathering process

Provide input into the strategic planning for assigned clients

Foster service and system improvements to improve quality and service to clients

Provide system and operational training for Clients and team members

Handle ad hoc requests, following proper procedures and processes to insure quality delivery

Provide upper level support for participant escalation resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCOBRA AdministrationMicrosoft OfficeProject Management

Required

High School Diploma/GED (or higher)

2+ years of account management experience

2+ years of experience with Benefits or COBRA Administration

Intermediate level of proficiency with Microsoft Office products including Excel, Word and Outlook

Excellent verbal and written communication skills

Strong focus on client satisfaction and client retention

Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues

Requires above average problem solving, reasoning and organizational skills with attention to detail

Preferred

Ability to define expectations, manage and meet tight internal, Federal and state timelines

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor

3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10001+ employees

https://www.optum.com/

H1B Sponsorship

Optum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (470)

2022 (822)

2021 (646)

2020 (458)