Be an early applicantLess than 25 applicants

Company

OneSource Virtual · 3 hours ago

COBRA Specialist - Call Center Representative

US-Remote

Full-time

Onsite

Entry Level

1+ years exp

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Enterprise SoftwareHuman Resources

H1B Sponsor Likely

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Responsibilities

Provides professional and timely service to internal and external customers

Effective communication skills via telephone, email and in-person

Participates in new business implementation process

Provides accurate and timely responses to all inquiries

Processes qualifying events, participant terminations and updates

Resolves COBRA administration service issues with internal staff and outside Vendors

Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.

Processes premium payments

Processes all incoming and outgoing COBRA-related correspondence

Meets or exceeds all performance standards

Participates in Open Enrollment planning and implementation

Assumes other duties as assigned by Manager

Qualification

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COBRA knowledgeFederal regulations knowledgeCustomer service experienceProficient PC skillsBilingualSpanishProfessional communication skillsFlexible

Required

High School Diploma Required

1-2 years of related experience and/or training

Must have knowledge of COBRA; knowledge of federal regulations

Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc...)

Preferred

Customer Service experience preferred

Bilingual, Spanish preferred

Bachelor’s Degree preferred

Company

OneSource Virtual

Glassdoor

4.0

OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.

Founded in 2008

Dallas, Texas, USA

501-1,000 employees

http://www.onesourcevirtual.com

H1B Sponsorship

OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (7)

2022 (14)

2021 (14)

2020 (15)